Privacy Policy

1. INTRODUCTION

Welcome to CloudOne, LLC ("Company", "we", "our", "us"). We are committed to protecting the privacy and security of our customers' information. This Privacy Policy outlines our practices concerning the collection, use, and safeguarding of your personal information, specifically your mobile phone number and email address.

2. COLLECTION OF INFORMATION

We collect information necessary to provide our business-to-business software as a service. This includes mobile phone numbers and email addresses provided by our customers for the purpose of using our products and services.

3. USE OF INFORMATION

The information we collect is strictly used to provide and improve our products and services and is limited to the following:

Customer Support: Offering customer support services related to the use of our products and services.
Product Updates: Informing you about updates, security alerts, and product-related information.
Service Communications: Engaging in necessary communications for the functioning of our services.
SMS and Email Alerts: Sending SMS and email alerts regarding the status of appointments we set for you, the disposition of those appointments, including the status and outcomes, and any warm transfers. These communications are integral to the services we offer, ensuring you are fully informed about your appointments and customer interactions facilitated by our software.

4. NON-DISCLOSURE INFORMATION

We firmly believe in the privacy of our customers. As such, we do not share, sell, or disclose your mobile phone number and email address to third parties for any reason, except as required by law or as necessary to provide our services to you.

5. OPTING OUT OF COMMUNICATIONS

You have the right to opt-out of receiving SMS alerts and email communications from us at any time. To unsubscribe from emails, please click the "unsubscribe" link found at the bottom of our emails. To opt-out of SMS alerts, reply with "STOP" to any SMS alert you receive from us. Upon receiving your request, we will promptly remove you from the corresponding mailing list and cease sending you the requested alerts. Please note that opting out may affect your ability to fully benefit from our services.

6. SECURITY MEASURES

We employ a variety of security measures to protect the confidentiality and integrity of your personal information. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. CHANGES TO THIS PRIVACY POLICY

If you have any questions or concerns about this Privacy Policy, our practices, or your dealings with us, please contact us at [email protected].

To view the CreditYES Terms of Service, click here.

By using our services, you consent to the practices described in this Privacy Policy.

Last updated: November 25, 2024